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To the uninitiated -- of whom there are ever fewer -- the
headline to this article sounds like something your doctor might
tell you after you've missed a few annual check-ups. ("I'm sorry,
Bill. The tests have come back positive. You have a serious case
of...blogs. Now, this won't hurt a bit. Do you have insurance?")
Blogs -- short for "web logs" -- are online journals, published
on the Web by either an individual (i.e., yours truly) or a community that
shares a common interest, such as Slashdot, Kuro5hin, or Living Without Microsoft. Of the
latter variety, some are edited by the blogging host or a team of
affiliates, while others are anarchic free-for-alls. Often, blogs
offer hyperlinks to stories or items of online interest that have
interested the blogger and inspired commentary that runs the gamut
from the truly insightful to the ridiculously banal. So-called
"traditional" media outlets with online properties are even doing
it, such as FORTUNE's blog.
Even the Lord God
Almighty is getting into the act.
As an online activity, blogging certainly isn't a new thing; it's
just that it now has a really cool name that's entering the popular
lexicon. In fact, people have been keeping daily journals on Web
sites for almost as long as there has been a World Wide Web.
(Actually, online journals have been going on in some fashion
even before someone thought to bolt a graphical interface onto the
Internet. During my systems administrator days, people even ran
daily trailing, dated commentary on their so-called ".plan" or files
created within their UNIX command-line-based accounts. These were
text-based, user-created files linked to the identification data of
their creators. These files were accessible using the arcane "finger"
command-a name that opened itself to a significant number of dirty
double-entendres and incessant childish giggling within the server
room between helpings of Skittles and Mountain Dew.)
What has changed is this:
- It is easier than ever to build and maintain a blog, thanks to
incredibly easy-to-use services like Blogger.Com. As a result, and like
the Web that provides its foundation, blogging means that
virtually anyone who wants to publish his or her thoughts on any
particular topic can do so.
- Journalists and media outlets that run their own blogs -- such
as eJournal from
The San Jose Mercury News' Dan Gillmor, MSNBC, or the
aforementioned offering from FORTUNE's Peter
Lewis-offer previously unattainable insight into
their work.
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Growing Pains By any measure, blogging has
yet to mature as a widespread communications form. Even the best
blogs suffer from some common fallacies native to the phenomenon.
I've uncovered a few, and have chosen to discuss a couple. John
Dvorak can handle the
rest.
"We're Changing The World.
Read All About It. From Us."
Blogging is so new that many of
its participants spend plenty of column inches on their respective
blogs discussing...how great blogging is! In many ways, it mirrors
the "Internet Bubble" in the sense that many dot-com news sites used
to loudly and uncritically trumpet the same industry in which they
participated. (Thank God there aren't any grandmas putting
retirement money into blogging.)
For example, MIT's Media Lab
offers the Blogdex, an
incredibly useful ranked listing of the most hyperlinked stories
within the blogging community. As of this writing (June 10, 2002),
three out of the top eight entries in the Blogdex linked to articles
that had something to do with blogging. Of course, as a news-driven
personal journal, blogging is naturally based on what is new and
current, and blogging is a hot topic these days. But think how funny
I would appear if I jammed PR Newswire with press releases extolling
the virtues -- actual, potential, and wished-for -- of our
often-rightly excoriated profession. The extensive use of a medium
to provide the platform for evangelizing that medium amounts to a
bizarre, meager, homogenized gruel upon which to nourish it.
"Blogging = Journalism.
Q.E.D."
The big discussion these days
is whether blogging is "journalism." The question "What is
journalism?" is about as controversial as "What is art?" and has
confounded university communications department undergrads and media
pundits alike forever. This rhetorical briar patch was certainly bad
enough before blogging took off.
The most ardent bloggers
breathlessly fancy themselves as watchful, vigilant campers who
pitch their tents, teepees, lean-to's, picnic tables, and
refrigerator shipping boxes on the front yard of the Fourth Estate.
Blogging is journalism to them -- its next wave and its
ultimate savior -- and woe to he or she who tells the most
passionate of the blogger community any different.
The blogging craze is so
feverish, in fact, that one respected journalism school has even begun to offer
courses in blogging. Just as the MBA students of the
late 1990s scoffed at their elder and wiser professors for being
"just sooo 'Old Economy,'" I wonder if J-school programs nationwide
are going to suffer at the hands of students who demand significant
curriculum changes based on a nascent, unproven trend. While there
is certainly no doubt that blogging is here to stay, online
journaling in its current, contemporary form could stand to benefit
from perspective before curricula is formed around it (i.e., an
actual graduate course on the subject), rather than adapted to it
(i.e., incorporating blogging principles in order to keep existing
courses current).
The idea of trying to shove the
blogging concept under the rubric of journalism is perhaps a matter
of perspective; many of the people who do so happen to be
journalists. Working and living in that world constantly, it's only
natural that a concept is made to fit into the most familiar
paradigm.
I'm not a journalist, but I am
a frequent letter-writer. I love written correspondence -- usually
electronic, but often otherwise. Often, I distribute my letters
quite widely among family, friends, and colleagues over email. As
such, I've always thought that blogging heralded the return of the
true "epistolarian," or one who crafts rich, thoughtful
correspondence with perhaps the thought that it might enjoy a longer
life than the initial sender-recipient communication. When I began
to blog, my view of it was shaped accordingly.
Let's compromise, then. I argue
that blogging isn't so much journalism as "meta-journalism" in that
the best blogs rely on traditional news outlets to provide fodder
for thoughtful discussion and commentary relative to the communities
they represent. ("Meta" implies a higher level of abstraction.) Just
as H.P. Lovecraft or William Burroughs based their missives on items
of personal and local interest (today widely available on the web
or, perhaps more legally, at any bookstore), so do the most
thoughtful and relevant bloggers widely offer their perspectives on
the events that shape politics, industry, and other critical issues.
In sum, blogging is a tool for
communication, not the exclusive domain of any one profession or
hobby. People who adopt a more journalistic frame of reference have
just been quicker to build the metaphors around their own
professional worldview and, as it so happens, are supplied the ideal
platform for spreading those metaphors. However, just like a pen,
word processor, or wet clay tablets can be used for journalism or
personal writing, so too can blogs. Again, just like any other
tool.
Not to mimic blogging's most
bullish proponents -- of whom I'm obviously somewhat critical -- but
the day may come when we'll find that traditional news organizations
will cover what matters to a community, while the bloggers will
deliver what really matters to that same community.
"What Is A PR Pro To
Do?"
The question now for my readers
is "What is PR to make of blogging and bloggers?"
From what I've observed and
based on informal conversations with bloggers and journalists, it's
become fairly evident that the PR community has yet to understand
blogging. As a matter of fact, there have been some instances where
PR and bloggers clashed with unfortunate (and
publicly archived) result.
Second Verse, Same As The
First
The same rules of PR strategy
apply as before. Just as you would evaluate any other journalistic
medium on behalf of your client, you must look at how various
weblogs affect the communities with whom your client seeks to
communicate. You have to separate the wheat from the chaff, the
Police Academy's from the Police Academy 2's, the
Roth-era Van Halen albums from those made during the band's other
iterations...You get the idea.
Go Where They Go
In the technology industry
where I ply my PR skills daily, it's very obvious that bloggers look
to the same news outlets for blog-fodder that you would have pitched
in the first place.
On any given day, any one (or
several) of the major blogs have linked to a story from a wire
service (AP, Reuters), a major newspaper (The New York Times,
The Washington Post), national broadcast concern (CNN),
industry trade (eWeek, EETimes), technology culture
news site (Wired News), or scientific publication (Scientific
American, Technology Review). In short, you should work
with the publications and media outlets that mean the most to your
organization; the blogs that represent those same communities will
follow.
Cameron Marlow is somewhat uniquely
positioned to see how blog-borne news is generated and spread. As a
member of the Blogdex team at the MIT Media Lab, he sits in one of
the best seats for monitoring how online news moves throughout the
blogging community.
"What I've observed in the
nearly eight months of Blogdex activity is that you can never tell
exactly what spreads," Mr. Marlow says. "The source usually isn't
important, but it's the ideas."
Mr. Marlow has also observed
that content from membership or registration-based news sources are
at a disadvantage in terms of spreading virally throughout the
blogging community. This is because bloggers must log in or give
personal information in order to access that content, creating what
he refers to as "a hurdle for readers." He says that many bloggers
instead opt for registration-free sources such as The Washington
Post and other free news sources if given the choice. Nevertheless,
The New York Times -- famously offering "All The News That's
Fit To Print" in dead-tree and virtual form -- is a
registration-based site that ranks among the most blogged.
Don't Misrepresent Who You
Are
Some blogs, like Slashdot,
offer readers the opportunity to sound off of the topics that the
site's masters have sifted from the hundreds of topic submissions
they receive daily and have anointed as topics for discussion. If
you must post to the discussion, do not masquerade as a member of
the user community while under the retainer of a company with a
vested interest in the outcome of the conversation. (Faking a
grassroots movement is known as "astroturfing.") Many bloggers are
quite technically savvy or have access to people who are. Chances
are, your access to the discussion -- and your Internet location --
has been recorded somewhere. The backlash would be severe, like when
Ziff-Davis caught Microsoft stuffing the virtual ballot
box in an online poll.
Finally, just as blogs offer a
new, more focused lens into a writer's work, I invite you to read my
further thoughts on blogging. Posted to my
blog, of course.
That's it for now, gentle
readers. I'd write more, but I have to go counsel the CEO of
Strategically Integrated End-To-End Solutions, Inc. not to brag
about his board-approved executive pay and squadron of Gulfstream
jets during his next Mother Jones interview. Why are there so many
unemployed PR pros when there's so much *&#@ work to be done?
Later.
Phil Gomes is an
account manager at Phase Two Strategies, a
San-Francisco-headquartered public relations firm that specializes
in high-technology companies. His views on PR, technology, culture,
and the coprophagic habits of the Egyptian vulture can be found at
http://www.philgomes.com/blog/.
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